Player Privacy Policy

This privacy policy explains how we collect, use and protect personal information when you create an account, place bets, play games or otherwise use our services. We take your privacy seriously and set out below the types of data we process, why we process it and how you can control your information.

Types of data we collect

We collect several categories of information to operate the service and keep accounts secure. The main categories are described below.

Personal data

Personal data includes your name, date of birth, email address, phone number and contact details you provide when registering. It also covers identity documents supplied for verification, and details you provide when contacting support.

Technical data

Technical data covers IP addresses, device and browser information, log data, session times and activity on the site. We use this information to maintain and improve the service, and to detect fraud or suspicious behaviour.

Transactional data

Transactional data includes deposits, withdrawals, bets, wins and losses, payment method details and currency information. We may also record game history and live-betting activity for account management and regulatory checks.

How we use your information

We use personal and technical data to provide and operate your account, process payments, verify identity and comply with legal obligations. We also use information to detect and prevent fraud, resolve disputes, and provide customer support. Where you have given consent, we may send marketing communications and service updates, which you can opt out of at any time.

Data protection and storage

We store data on secure servers and use appropriate technical and organisational measures to protect information against unauthorised access, loss or misuse. Access to personal data is limited to staff and third-party providers who need it to deliver the service. We retain information only for as long as necessary for the purposes set out in this policy and to meet legal or regulatory obligations.

Cookies and tracking technologies

We use cookies and similar technologies to remember your preferences, support secure logins, analyse usage and show relevant content. You can manage cookie preferences through our cookie settings or via your browser controls. Disabling certain cookies may affect how parts of the site function.

Your rights

You have rights over your personal information, including the right to access it, request correction, object to or restrict processing, and request deletion in line with applicable law. You may also withdraw any consent you have given for marketing at any time.

Access, correction and deletion

To exercise your rights or update account information, please contact us through the help centre in your account or by email at [email protected]. We will ask for identity verification before making changes, and we will explain any limits on deletion where retention is required for legal or security reasons.

Information sharing and third parties

We share information with service providers who support payments, identity checks, fraud prevention, IT hosting and analytics. We may disclose data when required by law or to protect our rights. We only share the minimum necessary information and contractually require third parties to protect your data.

Privacy policy updates

We may update this policy from time to time. Material changes will be posted on the site and, where appropriate, notified to account holders. Please review this page periodically to stay informed about how we protect your privacy.